We design programmes around the people you need to reach, the questions you need to explore and the decisions you need to make.

Examples: Background research, audience and stakeholder mapping, research planning and targeted outreach strategies.

We create clear, engaging surveys and tailor how we reach respondents, from local neighbourhoods to national audiences.

Examples: Street surveys, borough-wide surveys, online questionnaires and accessible printed formats.

We bring people together to develop ideas, explore possibilities and help shape places, services and experiences.

Examples: Co-creation workshops, collaborative design sessions, community design panels and Minecraft events.

We build relationships and create opportunities for communities, organisations and businesses to share their experiences and shape change.

Examples: Community panels, local partnerships, walks and tours, peer research and multilingual outreach.

We explore people’s everyday experiences, needs and priorities to understand what works, what gets in the way and what could improve.

Examples: Interviews, focus groups, observational research, online labs and conversations in everyday settings.

We make complex information clear and give people compelling reasons to get involved, keeping communication connected to the whole programme.

Examples: Engagement campaigns, multilingual materials, printed and digital communications, project websites and feedback updates.

We make proposals understandable, help people share informed views and communicate how their feedback has influenced decisions.

Examples: Consultations on plans and services, public exhibitions, online consultation and feedback sessions.

We build a deep understanding of communities, bringing together detailed research, local knowledge and lived experience to help decision-makers understand their needs, strengths, priorities and the changes affecting them.

Examples: Community profiles, demographic and social research, local history and context, mapping community networks and resources, and needs assessments.

We create welcoming experiences that spark conversations and help people feel comfortable sharing what matters to them.

Examples: Street pop-ups, community barbecues, carnival and market activities, engagement shops and interactive exhibitions.